Return Policy

Thank you for shopping with us.

Returns

We accept returns within 14 days of receiving your order.
To be eligible for a return, the item must be unused, unworn, unwashed, and in its original condition with all tags attached.

To request a return, please contact us at:
📧 hypeuniverss@gmail.com

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Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Sale items / discounted items

• Swimwear

• Lingerie or intimate items 

• Items marked as Final Sale

These items are not eligible for returns, exchanges, or refunds under any circumstances.

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Refunds

Once your return is received and inspected, you will be notified by email.
Approved returns will be refunded to your original payment method, excluding shipping fees.

Please note:

• We do not refund sale items, discounted items, or swimwear.

• Shipping costs are non-refundable.

• Customers are responsible for return shipping fees.

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Exchanges

At the moment, we do not offer direct exchanges.
If you need a different size or color, please return your item (if eligible) and place a new order.

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Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours with photos at:
📧 hypeuniverss@gmail.com

We will resolve the issue as quickly as possible.